Rachel was able to help our client come to terms with the euthanasia of a well loved pet (by both the owner and the practice), she was able to take time to listen to the client and help support them trough this difficult time, and this was just not a one off case. She has the ability to make the owners feel safe and doesn’t tell them anything, but gives them the space and time and just listens so they come to the discussion and she that it was the correct one.