Our patient care assistant who goes above and beyond for everyone

Vicki Rawlings
PCA
St Anne’s veterinary group

The context

Vicki supports the animals, the team, the owners and anyone who needs it. There has been many situations that Vicki has been involved in but specifically the patients, she is always giving them the extra mile of care. Vicki notices the small details and delivers gold standard care

The action

Vicki will sit with animals once they’ve been premeditated or is based in hospital to make sure that they feel comfortable and help reduce any anxiety they might have. She may brush them, wash them or just sit with them to make them feel better. She is always there for the whole team, making sure that they are ok, making sure they’re taking a break if they need it. Generally looking after people She also made a game where people hide plastic frogs and when they find them, she gives them 1 fredo.

The ripple effect

Vicki celebrates everyone, she knows when special events are taking place for people and remembers everyone’s birthday. She makes them feel good about themselves and supports endlessly. Vicki goes the extra mile to make sure that owners are supported. She always brings good energy into the practice and helps lift the team

Voting opens 13 November.