How Layla’s kindness helps owners facing the worst of times,.

Layla Kourichi-Apcher
Client Care
Roundwood Pet Hospice

The context

Every day, as a home euthanasia service we are faced with multiple clients who are facing the very worst of times with their pet

The action

Layla always provides an empathetic listening ear, gentle reassurance and guidance to help clients make the decisions they need that are right for their family. She never rushes people, and always hold space for them to experience all the range of emotions that can come at a time like this.

The ripple effect

Layla’s kindness is central to us as a team, to provide a compassionate and peaceful service to our clients and patients. Our clients are forever grateful to her for helping them through difficult conversations and decisions, and the feedback we get from them is that her kindness made a very difficult decision easier.

Voting opens 13 November.