“Going above and beyond the consultation: Because compassion doesnt end when we say goodbye”

Roxana Popa
Vet
Vets4Pets Stoke Festival Park

The context

An elderly gentleman was struggling to come to terms with the loss of his lovely bearded collie “Buddy”. This dog was his absolute world and his best friend and he couldnt see a future without “Buddy” in it.

The action

For the last 5 months Roxana has taken the time out of her busy Fridays to sit with him in reception and help him through this turbulent time. The owner is in hospital at the moment but Roxana still finds the time to message him.

The ripple effect

Even though this story is still continuing, Roxana has kept “Buddy’s” memory alive and given the owner a way to grieve. He has also gained a friend. Although he no longer has any pets with us he will always be welcome here when needed

Voting opens 13 November.