Eveyone should be more like Phoebe!

Phoebe Howe
Vet
The Liverpool Vets

The context

From the moment I gave started my role on reception, without fail, with every client who comes in – Phoebe shows compassion from the moment they walk in the door, has constant praise from all the clients or even visitors just coming into the building. Phoebe has always shown so much patience, compassion and her humanity levels have ways inspired me. It really does make me feel very proud to work in a vets with people like Phoebe.

The action

I wouldnt be able to state a certain time frame or a particular moment as this is all Phoebe does or act – I can sometimes hear her in the consultation room and the patience she has with everyone, she’s so welcoming to the pets and has always been recognised when sadly clients have had to put their pet to sleep, most of the time, they always mention the care Phoebe helped provide. I’ve never known a more caring person and what a perfect role that she is in.

The ripple effect

Phoebe has helped with so many situations, whether it be a difficult PTS – the calmness that she gives off, helps so much. The tiny bits of detail she can remember about a patient from years ago and constantly knows the updates with them, always knows their name etc. Which may sound silly but as many patients as she has, she never forgets a name or a care plan for each and every one of them. She works extremely hard and is always helping people even with tough workloads. I can’t think of anyone more deserving to win this award.

Voting opens 13 November.