Around the clock and across every species: how Tom’s big heart makes a big difference.

Tom Ingleton
Vet
Park Hall Vets

The context

Tom’s compassion extends to everyone he encounters, from our practice team to the patients in his care, particularly exotic and zoo species, who can sometimes be overlooked or present more complex challenges. Many of these clients require specialist advice, reassurance and support beyond routine consultations, which he provides in his spare time and on weekends. His enthusiasm and care goes beyond the clinic walls, and he is always researching new ways to provide the best care for his patients, What makes Tom’s dedication even more remarkable is that, despite recently experiencing the heartbreaking loss of both his grandfather and father to cancer, he continues to approach every working day with positivity, empathy and an unwavering commitment to others. I cannot list all the examples of Tom going above and beyond for his team and patients, but I hope the following will summarise what an extraordinary colleague he is!

The action

Tom consistently goes above and beyond what is expected of him. He regularly stays beyond his working hours to ensure clients receive results promptly and takes extra time on the phone to listen, reassure and support those who are worried about their pets. He has established multiple WhatsApp groups with exotic and zoo clients, providing ongoing access to advice and support, and has even visited clients in his own time and at weekends to check on sick animals or deliver essential medication. He has also developed practice protocols for exotic species, empowering colleagues to feel more confident when treating unfamiliar or challenging patients. His compassion is equally evident in the smallest gestures, such as making a cup of tea for an anxious client waiting outside with their nervous dog. Nothing is ever too much trouble for Tom.

The ripple effect

Tom’s kindness has a lasting impact on everyone around him. His dedication gives clients reassurance that they and their animals are supported, valued and never forgotten, even outside normal practice hours. He has built strong, trusting relationships with clients, including one particularly challenging client with a history of complaining. Through patience, kindness, genuine listening and thoughtful gestures, Tom has transformed this relationship into one built on mutual respect. Within the practice, his willingness to share knowledge, create resources and support colleagues helps build confidence and ultimately improves patient care. His approachable nature means people feel comfortable asking for help, knowing they will always be met with understanding and encouragement. Tom makes a difference not just through his clinical skills, but through the person he is. He makes our practice a kinder, more supportive place to work and receive care. I cannot think of anyone more deserving of this award.

Voting opens 13 November.