She has improved all her colleagues knowledge on wildlife along with public education. Countless young wildlife lives have been saved and given a second chance thanks to her unwavering care and commitment, from the humble pigeon to more exotic creatures such as the lizard in Asda that had stowed away in bananas! A shop assistant had found it and it had gathered quite an audience with nobody knowing what to do about it..Sam stepped in identified the species and took it into her care..I believe she got to keep the bananas also.