Always there for every client when they are going through a difficult time with their pet

Lynn Bowe-Hooley
Other
Yew Tree Vets CVS

The context

Not just one particular patient but she is always vey empathetic to any client facing a difficult time with their pet. Always showing compassion and understanding. Never judges anyone for a decision they may have to make regarding costs. One particular client was deeply upset when having to put their cat to sleep. Lynn was there throughout comforting them, offering condolences, being there for a shoulder to cry on, offering the client a cup of tea and buying them flowers. She even follows up with the clients to see how they are doing and if they need help with anything. Always going above and beyond

The action

Taking time out to speak with the client and see how they are doing. buying them flowers and being very supportive in their time of grief

The ripple effect

She made the client smile and laugh even though they were going through a difficult time. this particular client comes in by themselves so doesn’t have a support there for them and lynn was that support

Voting opens 13 November.