Head Nurse, Jenny, shows compassion when it was needed the most.

Jenny Proctor
RVN
Congleton Vets

The context

A 6 year old cat presented incredibly unwell, severely anaemic. The owner was an elderly lady who was struggling with her own health. Some of her family members had offered to help but couldn’t be around 24/7.

The action

Jenny offered to help in various ways. Firstly she offered her own cat as a blood donor for the clients cat who was very unwell. The next day she offered to drive and pick the cat up to bring back to the clinic for further treatment. She provided emotional support to the client. She offered to go out and medicate the cat twice daily if needed. She took the cat home at the end of the day and sat with the client trying to reassure her.

The ripple effect

The actions of Jenny meant the absolute world to this client. She wrote a card to Jenny saying “thank you so much, you’re the kindest person I’ve ever met, your family must be so proud having you in their family”. This was an elderly lady, struggling with her own health but trying her best to look after her very unwell cat. Jenny stepped in and provided the support she needed at every step of the treatment. Sadly the cat did not make it but that didn’t make what Jenny did any less important. If Jenny hadn’t offered help the cat would have likely suffered at home for 2 days since the owner couldn’t medicate him alone.

Voting opens 13 November.