Gemma has always been the nurse who will give clients the time and care that they need in difficult situations. She will spend hours when a patient is receiving end of life care ensuring both her patient and the owner feel cared for and heard. She always remembers patient names, buys presents for regular patients’ birthdays (off her own back) and will chat to owners like an old friend. When the time comes for euthanasia, she will be whatever a client needs; a confidant, a comfort, will make hot drinks, give hugs and will make paw print keepsakes for the client, staying late after work- again off of her own back- taking the time to let the client know their pet meant the world to us too. I have never met an individual like her and she deserves to have her compassion recognised.