The client gives us a call most days, to update us on how things are going, and to check on which vets are working over the weekend incase she needs to come down – she can be anxious (her words). Knowing this, our Elsa gives her a call most evenings after work on her way home, to chat about not only the cats, but how things are going in general. Due to these calls, Elsa knew the client needed to visit the hospital recently for an appointment, but wasn’t able to drive herself. Knowing the client doesn’t have any family to take her, Elsa very kindly offered to taker her, wait with her, and drop her home.